Frequently Asked Questions (FAQs)
Starting your wiccan journey can be confusing,
but here are some Frequently Asked Questions (FAQs) that can guide you through your journey.
Do you have any physical stores?
Wiccan Online Shop is only an online store and is exclusively available at wiccanonlineshop.com
Where do you source your items? Our items are sourced all over the world, as we want to bring you the convenience of practicing your belief just one click away.
Do I get discounts for bulk orders? Feel free to contact us through our contact page for bulk orders!
Can I get notified whenever you restock items? You can leave your contact details and whatever item/s you are interested in on our contact us page, and we will send you an email should it ever be restocked.
Do you accept item requests? Yes, we do accept item requests! Please leave your contact details and item requests on our contact us page.
How do I place my order? You may place your order through our website. For any clarifications, feel free to reach out to us through email or our social media pages.
Do you accept international orders? Which countries do you ship to? Yes, we accept international orders but before placing your order, please confirm with us through email or our Facebook page.
What are your payment methods? You may pay through BPI, BDO, or PayPal. For other methods, please get in touch with us through email or our Facebook page.
Do you offer COD? Cash on Delivery (COD) option is available for Mr. Speedy deliveries only. For other methods, please get in touch with us through email or our Facebook page.
Can I return or get a refund for my items? You are eligible for a return/refund only if the item is damaged upon receipt, different from what was ordered, and if the item is incomplete or missing contents from the package. Returns/refunds should be reported within seven (7) days from receiving the order and should include the Original Receipt (OR) along with the original packaging.
How do I claim my refund? Should you have any refund, it will be done through bank deposit or whatever payment method you have selected.
What are your delivery options? Same day couriers can be arranged through Grab or Lalamove fee to be shouldered by the client. However, pre-selected shipping method is GoGo Xpress or Mr. Speedy.
What is the ETA of my items?
Mr. Speedy: Items are expected to arrive 0-1 days within Metro Manila after payment and order confirmation.
GoGo Xpress: Items are expected to arrive 3 days within Metro Manila and 5-7 days for provincial delivery addresses after payment and order confirmation.
International orders: Items are expected to arrive 10-20 days after payment and order confirmation.
Please note that the standard shipping days indicated are a guide that’s based on the standards of our chosen courier. This guide should not be interpreted as a guarantee. Wiccan Online Shop will not be held liable for any shipping delays that are due to the courier
How do I track my parcel? Parcels can be tracked through the third-party logistics courier.
For international orders, will you ship it to P.O. Boxes or directly to my home address? International orders can be shipped to P.O. Boxes or directly to your home address.
Do you ship discreetly? Yes, we do. You may send a request for a discreet shipping; your package will not have any type of identifier. For international orders, we must declare the contents and value of the parcel.
For other inquiries, email us at firstname.lastname@example.org
Data and Privacy
Wiccan Online Shop collects your personal data and data regarding your shopping experience. Personal data may include your name, your address, and your contact number. Data regarding your shopping experience includes the type of device you are visiting the site on, how much time you spend with us, and how you discovered the website. We do this to ensure a seamless, efficient, and overall better shopping experience. Data is also collected for legal reasons as well as making it easier to communicate with you.
By using Wiccan Online Shop, you are giving your consent to our Data and Privacy Policies.
At Wiccan Online Shop, we believe that it is of utmost importance to foster and nurture this wonderful community that we have. A key to ensuring a vibrant community is trust. Know that Wiccan Online Shop would not do anything to break that trust. We will never hand out or sell your data. We have no interest in sharing your data with anyone.
We sincerely thank you for trusting Wiccan Online Shop.